NGSU – Individual Cases Officer vacancy – NAC

Supporting our Members and Representatives



Starting on a salary of circa £34,000 p.a.

As a result of Angela Needham’s decision to retire, we are looking for someone to join us – a progressive independent trade union that represents the employees of Nationwide Building Society. Our 12,700+ members are drawn from every area of the business and spread right across the country.

We are looking for someone with a passion for helping people, who is organised, energetic, diplomatic and self-motivated but is also a strong team player to work with our members and our Representatives in Northampton (based in NAC).

We aim to offer our members the very best representation possible and we’d expect that same commitment from you. You will advise, support and represent our members on all aspects of their employment and they will need to rely on your expertise to consult and negotiate with Nationwide’s managers and P&C function.

You will also find yourself working with and supporting our elected Representatives to enable them to represent their members’ views to Nationwide’s leadership teams; to raise the profile of the union, demonstrating the benefits of a strong union; and to be active in the recruitment of new members.

It’s clearly a wide-ranging brief that won’t suit someone with a narrow focus. Ideally you will have some experience of supporting employees, either within a union, in a voluntary organisation or in an HR/Personnel role.

We will provide you with a full induction into the role, support and help to enable you to
fulfil the role and meet the high standards we set ourselves.

Whilst the position is based in Northampton, we will occasionally expect you to represent members throughout the country as we need to deliver for our members.

Please call Angela in NAC – 01604 853911 – if you want any further background on the role in NAC, or Marian Dean, Assistant General Secretary (Members) – 01295 710767 – if you require any further information. Please email us at with your CV together with a covering letter explaining why you would be suited to this important role within the Union by the closing date of Friday 30th August.

Interviews will take place before the end of September.

NGSU is an Equal Opportunities Employer and is unreservedly opposed to any form of discrimination being practiced against its own employees, potential employees or its members on the grounds of their sex, race, ethnic or national origin, religion, class, caring responsibilities, marital status, sexuality, physical or mental disability, age, or other status or personal characteristic.